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Privacy notice

The ‘Victim pathfinder: Track a case’ service is provided by the Ministry of Justice (MOJ). The Ministry of Justice is committed to the protection and security of your personal information.

It is important that you read this privacy notice so that you are aware of how and why we are using such information.

What data we collect

We collect and use the following information:

  • your email address
  • questions, queries or feedback you enter and save, including your email address if you decide to leave feedback or volunteer to participate in post-beta usage research sessions
  • your Internet Protocol (IP) address, and details of which web browser (opens in new tab) you used
  • information on how you use the site, using cookies and page tagging techniques

What we do with your data

No information that you provide will be shared outside the Ministry of Justice, other than with Ministry of Justice IT providers that provide services supporting the running of this service.

We will not:

  • sell or rent data to third parties
  • share data with third parties for marketing purposes

Most of the personal information we use to:

  • allowing your access to the service for private beta
  • contact you if you sign up to take part in user research
  • understand the performance of the service

Where you provide your consent, we use Google Analytics (opens in new tab) cookies to collect information about how you use Track a case. This includes your Internet Protocol (IP) addresses.

Contact us or make a complaint

Contact us if you:

  • have a question about anything in this privacy notice
  • think that your personal data has been misused or mishandled

People in prison or on probation

Branston Registry
Building 16, S & T Store
Burton Road
Branston
Burton-on-Trent
Staffordshire
DE14 3EG

Email: data.access1@justice.gov.uk

All others

Disclosure Team
Post point 10.38
102 Petty France
London
SW1H 9AJ

Email: data.access@justice.gov.uk

If you have any concerns about our use of your personal data, you can contact the Ministry of Justice data protection officer.

Data Protection Officer
Ministry of Justice
5th Floor, Post Point 5.18
102 Petty France
London
SW1H 9AJ

Email: dpo@justice.gov.uk

When we ask you for information, we will comply with the law. If you consider that your information has been handled incorrectly, you can contact the Information Commissioner’s Office for independent advice about data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
ICO website: https://www.ico.org.uk

Changes to this policy

We may change this privacy notice. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy notice will apply to you and your data immediately.

Date of last update

18 December 2025